New digital tools are enabling change for Australian businesses | Jobs Vox


SYDNEY-(BUSINESS WIRE)–Businesses in Australia have significantly increased their use of digital tools and transformation services in recent years as information technology continues to advance in several areas, according to a new research report released today by Information Services Group (ISG) (Nasdaq: III) , the world’s leading a technology research and consulting company.

The ISG Provider Lens™ Digital Business Enablement and ESG Services 2022 report for Australia reveals that many organizations have used IT to improve their agility, improve customer experience and streamline business processes in response to the disruption caused by the COVID-19 pandemic. A growing number of companies have also started using digital tools and services to achieve environmental, social and governance (ESG) goals, especially net-zero carbon goals.

“Digital transformation has become critical to success in Australian industries, which have a high degree of IT maturity,” said Michael Gale, partner at ISG. “Demand for products and services to support modernization continues to grow.”

Supply chain management (SCM), long recognized as an important function in Australian businesses, has been at the center of many recent digital transformation initiatives, the report said. Most companies already have mature SCM processes and are modernizing them to create hybrid physical and digital supply chains. With the help of service providers, they implemented real-time end-to-end visibility for timely delivery of physical and digital products.

Meeting growing customer experience (CX) expectations has also been a major focus for Australian businesses across most industries, ISG says. The country’s well-developed supplier ecosystem has helped many companies apply advanced CKS techniques to understand consumer behavior and capture customer attention.

Managing the physical and transition risks of climate change is an increasingly important reason for companies to digitally transform in Australia, the report says. Recent political changes have pushed climate change up the country’s policy agenda, and highly visible Australian companies have also helped make decarbonisation a high priority. Companies are collecting reliable, centralized data and applying new analytical tools based on artificial intelligence and machine learning to improve efficiency and make more accurate predictions.

“Australian companies have spent the last decade learning to understand sustainability and its potential in business and beyond,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Now the focus is shifting to developing business models to achieve sustainable development goals.”

The report also explores other digital business trends in Australia, including the cultural challenges created by digital transformation and the use of digital reality systems to create immersive experiences for employees and customers.

The ISG Provider Lens™ Digital Business Enablement and ESG Services 2022 report for Australia assesses the capabilities of 44 providers across five quadrants: Business Consulting Services, Customer Experience Services, Supply Chain Transformation Services, Sustainability Services and ESG Services and Digital Reality Services.

The report names Accenture and HCLTech as leaders in all five quadrants. It names Deloitte Digital, Infosys and Wipro as leaders in four quadrants each and IBM and Tech Mahindra as leaders in three quadrants each. Capgemini, DKSC ​​Technology, EI and Telstra Purple were named leaders in two quadrants each. Atos, Datacom, Energetics, Hekaware, McKinsey and TCS were named leaders in each quadrant.

In addition, Espire Infolabs was named a Rising Star — a company with a “promising portfolio” and “high future potential” as defined by ISG — in two quadrants. TCS and Tech Mahindra were named as rising stars in one quadrant each.

The ISG Provider Lens™ Digital Business Enablement and ESG Services 2022 Australia Report is available to subscribers or for one-off purchase on this website.

About ISG Provider Lens™ research

The ISG Provider Lens™ Quadrant research series is the only provider assessment of its kind that combines data-driven empirical research and market analysis with real-world experience and insights from ISG’s global advisory team. Businesses will find a wealth of detailed market data and analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s business clients. The survey currently covers providers offering their services globally, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added . in the future. For more information on ISG Provider Lens research, visit this website.

A companion research series, the ISG Provider Lens Archetype Reports, offers the first such assessments of providers from the perspective of specific customer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting company. A trusted business partner to more than 800 clients, including more than 75 of the world’s 100 largest enterprises, ISG is dedicated to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and accelerate growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advice; management and risk services; network operator services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals working in more than 20 countries—a global team known for its innovative thinking, market impact, deep industry and technology expertise, and worldwide class-leading research and analytical capabilities based on the most comprehensive market data in the industry. For more information, visit

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