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Apple’s iCloud for Windows software seems to be experiencing serious problems for some users, with complaints MacRumors Forums about corrupted videos and images from unknown people appearing in photo libraries.
There are several complaints from users who are having complications with the iPhone 13 Pro and iPhone 14 Pro models. Videos recorded on an iPhone and then synced to iCloud for Windows have black scan lines, making the videos look unwatchable.
More worryingly, some users are seeing strange photos and videos that don’t belong to them appear in their library when they try to watch these corrupted videos. MacRumors reader sleeping_ghost explains:
iCloud for Windows corrupts videos recorded from the iPhone 14 pro max, resulting in black videos with scan lines. In rare cases, it embeds footage into videos from unknown sources, possibly from other people’s iCloud accounts. I was shown photos of other people’s families that I had never seen in my life, soccer games and other random photos. Obviously, this is very annoying and doesn’t exactly make me feel safe using iCloud.
It’s not clear if the photos are pictures of other iCloud users, but it’s possible. From the thread, users saw random families, kids, soccer games, and other similar photo content.
Deleting the iCloud app for Windows doesn’t seem to fix the problem, as it could be server-side, and several people have reported it to Apple, so the company may be aware. It looks like Windows 11 and Windows 10 will both be affected and may only affect devices that have certain settings like HDR and HEVC enabled.
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