Indian IT services company Tech Mahindra has launched IANTR.AI, a cognitive artificial intelligence (AI) solution for automating and streamlining field services.
The company said the cloud-based solution will enable its customers to respond to field service needs, including improved technician productivity, improved service level agreements (SLAs) and reduced backlog in sectors such as telecommunications, utilities, oil and gas , retail, and other industries.
“IANTR.AI is designed to ensure operational efficiency, improve productivity and enhance workflow control by combining advanced analytics, artificial intelligence, machine learning (ML) and optimization together with humans to hyper-automate field operations, thereby increasing cost efficiency and improving user experience,” the company said in a statement.
“Today, there is a growing need for technologies and platforms that turn insights into finished products that businesses can use.” To meet the growing need to improve business agility, simplify operations and future-proof enterprises, we have launched this new solution,” said Birendra Sen, Business Head – Business Process Services, Tech Mahindra, explaining the purpose of the launch.
He added that the new solution will enable enterprises to “improve visibility, speed and reduce vulnerabilities, while providing insight to better predict, plan and execute field service operations”.
Tech Mahindra said that as part of its NKST.NOV framework, which aims to advance “human-centric experience” and innovation, it is focusing on investing in new technologies and solutions that enable digital transformation and meet the evolving needs of customers.
In April this year, Tech Mahindra launched a suite of AI offerings and solutions ‘TechM amplifeAI’ to democratize and scale the deployment of AI in a responsible manner.
“Through these offerings and solutions, we will cater to enterprises solving complex problems for future business operations,” the company said.
Additionally, Indian companies are investing in AI to improve business resilience, customer retention and improved operational efficiency, according to a March 2022 report by research firm International Data Corporation (IDC), in which 46% of surveyed Indian businesses cited innovation as a key driver investments in artificial intelligence.
IDC also said India’s AI software, hardware and services market, worth $3.1 billion in 2020, will grow to $7.8 billion by 2025, representing a compound annual growth rate (CAGR) of 20 .2%. Globally, the artificial intelligence market is expected to be worth $500 billion by 2024.