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Tech Mahindra, a leading provider of digital transformation services and solutions, consulting and business reengineering, today announced a strategic partnership with Kuantre Solutions, a US-based provider of customer communication management consulting services.
SEPTEMBER 14, 2022 | India
The partnership will enable customer communication service providers to accelerate their digital transformation journey and deliver a superior customer experience across all industries
Atlanta/London/New Delhi – September 13, 2022: Tech Mahindra, a leading provider of digital transformation services and solutions, consulting and business reengineering, today announced a strategic partnership with Kuantre Solutions, a US-based provider of customer communication management consulting services. The joint effort will focus on modernizing the customer communications industry to deliver a superior customer experience in industries such as the financial, insurance and healthcare industries, to name a few.
The partnership will enable enterprises to develop processes into operational standards through cloud-native microservices, including customer communication management (CCM), customer experience management (CKSM), cloud-based ETL, and data integration services and functions as a service (FaaS). .
Jinender Jain, Head of Sales UK & Ireland, Tech Mahindra, said, “The customer communications industry is constantly growing as omnichannel marketing and customer experience management become more advanced with workflow automation for a consistent and personalized customer experience. Organizations can leverage the latest microservices and cloud-based industry offerings, such as document reengineering and content migration tools, to accelerate implementation timelines in the customer journey. Our partnership with Kuantre Solutions is a step forward in enabling the implementation of various channels that an organization can use to communicate with its end customers.”
As part of the NKST.NOV™ framework, which aims to advance the ‘Human Centric Experience’, Tech Mahindra is focusing on investing in new technologies and solutions that enable digital transformation and meet the evolving needs of users. The partnership with Kuantre Solutions will further strengthen Tech Mahindra’s market position as a leader in digital transformation. It brings together more than 35 years of Tech Mahindra’s experience in building digital capabilities and more than 30 years of Quantre’s expertise in designing customer engagement solutions and communication workflows.
Scott Mulkey, EDP, COO & Partner, Quantre Solutions, said, “This is an exciting time in our industry as customer communications management and customer experience management converge.” Digital transformation capabilities bring together regulatory communications and marketing messages to meet business and customer demands. As more cloud-based microservices are introduced, industrial service providers need to evaluate new opportunities. For these reasons and more, I am excited about Quantre Solutions’ partnership with Tech Mahindra and how it will help our customers achieve their business goals in the US and UK.”
Quantre’s methodologies for designing customer communication workflow solutions can be applied to customer onboarding to accelerate implementation timelines. The integrated solution will help end customers transform their business by automating workflows from microservices. Through this partnership, Kuantre Solutions will also extend industry expertise to support Tech Mahindra’s digital-first omnichannel monetization projects for customer communications and marketing service providers.
About Quantre Solutions
Kuantre Solutions provides customer relationship management consulting and professional services support. Cointre’s consulting credentials include designing and modernizing CCM workflow solutions and streamlining communications, forms and touchpoint content to deliver an optimized customer journey experience. Cointre’s manufacturing operations experience includes designing and modernizing automated document factory (ADF) solutions that automate customer service and manufacturing processes to reduce risk and reduce operating costs. Quantre Solutions believes in championing and standing up for our clients. Just as our industry can successfully automate communication workflows and production processes, we see a future where our industry skills and experience accelerate the automation of customer onboarding workflows. Quantre Solutions is excited to support the design of customer onboarding workflows to reduce implementation and migration timelines, improve user experience, and accelerate time to market. Kuantre Solutions CEO Scott Mulkey was recently awarded the Electronic Document Professional (EDP)® industry certification by Xplor International, The Electronic Document Systems Association®. To learn more, visit us at www.kuantresolutions.com
About Tech Mahindra
Tech Mahindra offers innovative customer-centric digital experiences, enabling businesses, associates and society to rise. We’re a $5.1 billion organization with 121,900+ professionals in 90 countries, serving 997 global clients, including Fortune 500 companies. We’re focused on leveraging next-generation technologies, including 5G, blockchain, cybersecurity, artificial intelligence and more to enable end-to-end digital transformation for global clients. Tech Mahindra is one of the fastest growing brands and among the top 15 IT service providers in the world. Tech Mahindra has consistently emerged as a leader in sustainability and has been recognized among the ‘2021 Global 100 Most Sustainable Corporations in the World’ by Corporate Knights. With the NKST.NOV framework, Tech Mahindra aims to advance the “Human Centric Experience” for our ecosystem and drive disruption with synergies from a strong portfolio of companies. We aim to deliver tomorrow’s experiences today and believe that ‘The Future is Now’.
We are part of the Mahindra Group, founded in 1945, one of the largest and most respected multinational federations of companies with 260,000 employees in over 100 countries. It enjoys a leading position in agricultural equipment, utility vehicles, information technology and financial services in India and is the world’s largest tractor company by volume. It has a strong presence in renewable energy, agriculture, logistics, hospitality and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban life, with the aim of driving positive change in the lives of communities and stakeholders to enable them to rise.
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For more information on Tech Mahindra, please contact:
Abhilasha Gupta, Global Corporate Communications and Public Relations
E-mail: [email protected]; [email protected]
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