Apple expands self-service repair to Mac notebooks

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Apple announced Self Service Repair will be available tomorrow for MacBook Air and MacBook Pro notebooks with the M1 chip family, providing repair manuals and Apple-genuine parts and tools through the Apple Self Service Repair Store. Self-service iPhone repairs began earlier this year, and the program will expand to additional countries — starting in Europe — as well as additional Mac models later this year.

Self-Service Repair for MacBook Air and MacBook Pro offers more than a dozen different types of repairs for each model, including the display, top case, battery, and trackpad, with more to come. Consumers with electronic device repair difficulties will be able to perform repairs on these Mac notebooks with access to the same parts and tools available at Apple Store locations and Apple Authorized Service Providers.

To begin the self-service repair process, the customer first reviews the repair manual for the product they wish to repair by visiting support.apple.com/self-service-repair. They can then visit an Apple Self Service Repair Store and order the parts and tools they need.

All genuine Apple parts are designed and engineered for each product and undergo extensive testing to ensure the highest quality, safety and reliability. Customers can send replaced parts back to Apple for refurbishing and rework, and in many cases receive a purchase credit.

Apple tools are designed to provide the best repairs for Apple products and are built to withstand the rigors of high-volume, professional repair jobs where safety and reliability are top priorities. Apple will offer rental kits for $49 so that customers who don’t want to buy tools for a single repair can still have access to these professional repair tools. Customers will have access to the toolkit for one week and it will ship for free.

Self-service repair is part of Apple’s efforts to expand access to repair. For the vast majority of consumers who have no experience in repairing electronic devices, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair done.

Over the past three years, Apple has nearly doubled the number of service providers with access to genuine Apple parts, tools and training, including more than 3,500 independent repair providers. Apple’s global network of more than 5,000 authorized service providers supports more than 100,000 active technicians. As a result, eight out of 10 Apple customers in the United States are located within 20 minutes of an authorized service provider.

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